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Mail Support contact putShare.com
In order to ensure that your e-mails are processed speedily and without complications, please note the following points:
- The fastest way to get help is to read our FAQ. You will find most of your questions answered there.
- Please read everything carefully and also look at our news page. Many questions can be answered in this way.
- If you still require help, write an e-mail in our Support Center. We offer support in English and Serbian.
What we need to know in case of technical questions
The more precise and compact the presentation of the problem is, the faster we will be able to help you.
The following information is required:
"I see an error message when I try to log in: [text of the message]
My user data are: [Enter data]
I use this browser [e.g. Firefox, Internet Explorer] and this operating system:
[e.g. Windows Vista, Windows XP, Macintosh, Linux]"
The most important information is the ones regarding the error message and your user data.
What we need to know to help with questions regarding account and payment status
In case of payments via Visa or PayPal or MoneyBookers
- First name and surname
- E-mail address
- Login ID
- Transaction ID (You will find it on the Paypal page)
- Date of the creation of the Premium Account
- Date of payment
In case of bank transfer
- First name and surname
- Login ID
- Reason for payment/payment memo
- Date of payment